Privacy Policy

1. Who is responsible for your data

Data controller: GB Global Trade Limited, registered in England and Wales, company number 14766445. Office: Unit F20c, Expressway Studios, 1 Dock Road, London, E16 1AH. For anything about your personal data: contact@gbglobal.trade.

2. What data we collect

• Account details: name, email, password (stored only as a hash, never in plain text).
• Phone numbers and addresses of the sender and the receiver.
• Order content: number of parcels, weight, dimensions, description and value of goods, notes.
• Payments: reference, amount, receipt image you upload (if any). We do not store card numbers.
• Messages you send via the contact form; technical data needed for security (IP address, sign-in logs, session cookie).

3. Why we use it and our legal basis

• To carry out the shipping contract: collect, ship, deliver, track and contact you about your order (basis: contract).
• Payments, accounting, tax, customs and other legal duties (basis: legal obligation).
• Securing our systems, preventing fraud, answering your enquiries, improving the service (basis: legitimate interests).
• We do not sell your data and we do not send marketing unless you have agreed.

4. Sharing and transfers to Vietnam

To deliver your parcels we must pass the receiver’s name, phone number and address (and the order content needed for customs) to carriers, customs agents and delivery partners, including parties in Vietnam. Vietnam is not currently covered by a UK adequacy decision. The transfer is necessary to perform our contract with you (UK GDPR Article 49) and we share only the minimum needed. We also use infrastructure, email and payment providers (for example hosting, and SumUp if you choose to pay by card) acting as processors on our behalf.

5. How long we keep it

• Order and payment records: up to 6 years after the end of the relevant financial year (UK accounting/tax requirements).
• Account: until you ask us to delete it (except order records we must keep by law).
• Contact messages: up to 24 months. Security logs: about 12 months.

6. Your rights

You have the right to: access your data; have it corrected; have it erased; restrict or object to processing; data portability; and withdraw consent at any time (where processing is based on consent). Email contact@gbglobal.trade and we will reply within one month.

7. Complaints

If you are unhappy, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection authority: ico.org.uk, tel. 0303 123 1113.

8. Cookies

We only use essential cookies (sign-in session, request-forgery protection, language preference). We do not use advertising or third-party tracking cookies.

9. Changes

We may update this policy; the date of the latest update is shown at the top of the page.